Leighton Healey

Why Workers Quit

Why Do Restoration Workers Quit? We Asked Them

In the era of The Great Resignation, a loyal worker is a manager’s most valuable asset, so it’s imperative to know what motivates them to stay at their current job vs abandoning ship to a new one. That’s why KnowHow conducted the largest ever survey on the

Why Workers Quit

The Growing Rift Between Workers and Managers in the Restoration Industry

KnowHow recently conducted the largest ever survey of the restoration workforce industry. The 400+ workers in the restoration industry we interviewed gave us never-before-seen insight into why workers join a workplace, and very importantly, why workers quit. What workers told us was clear: one of the most significant reasons good

Five Star Restorer

Why Investing in Customer Experience Can Catapult Your Restoration Business to the Top

When a customer is looking for restoration services, there’s a high likelihood that they aren’t in a good mood. Chances are they just lost their home, personal belongings, and will likely be displaced for months on end. Restoration businesses often overlook this, and fail to recognize that their

Five Star Restorer

What the Restoration Industry Can Learn About Communication From a Hostage Negotiator

Why is communication so important? During our analysis of 1,000 bad online reviews in the restoration industry, we discovered that poor communication was the #1 reason why customers left businesses a 1-star review, and was mentioned in almost 40% of all complaints. In this episode of The Five Star

Five Star Restorer

Employee Retention Strategies in the Restoration Industry

Employee retention is one of the most difficult challenges facing the restoration industry. Businesses with high employee turnover rates bleed money, and distract dedicated employees from being able to complete work on time and on budget. In addition, it becomes almost impossible to develop a strong, cohesive team culture when

Five Star Restorer

A Great Restoration Job with Bad Customer Service is A Bad Restoration Job

It's impossible to understate the importance of customer service -  it plays the biggest role in how a customer views the work your business has conducted. As Phil Rosebrook of Business Mentors says, “Over 80% of how a customer determines whether a restoration contractor did a good job or not

Five Star Restorer

Your Ability to Handle Pricing Conflicts Can Make or Break You

How you handle pricing disputes with customers will define your business. Think about it: If things blow up with a customer who thinks you’re gauging them, it has the potential to create a ripple effect online and in their network that could sabotage future business. Being an all-star in

Product Update

Product Update: New Languages, User Tags, and Privacy Options

Our customers have told us over and over - the easier they can communicate with their colleagues, the more often work is done the right way. Along that note, the product team here at KnowHow has been hard at work creating new ways for teams to share information - and

Five Star Restorer

The Most Common Problems in the Restoration Industry (From the Perspective of Your Customers)

If you had to guess, what do you think would be the most common reasons a restoration project fails? Delays? Bad customer service? A final invoice that comes in too steep? These are common answers from a restorer’s perspective, but a customer might have a very different opinion on

Five Star Restorer

3 Common Reasons for Project Delays & How to Mitigate Them

Project delays are common in every industry, but the impact they can have on the customer experience in the restoration industry varies. We wanted to better understand how many 1-star reviews online were due to delays, and we were surprised to find that nearly 17% of all 1-Star reviews left

Five Star Restorer

3 Ways Your Contractors Can Kill a Potential 5-Star Review

Most restoration companies, if they’ve been in business long enough, have been subject to a 1-Star, bad customer review. No company can hide from scorned customers leaving reviews online when they feel they haven’t received the service they felt they deserved. We analyzed over 1,000 bad reviews

Five Star Restorer

Announcing: Delivering 5-Star Restoration Experiences E-Book

Why do restoration projects go off-the-rails? That’s the question we asked ourselves, and the answer has huge implications. Why Are Reviews Important for Restoration Companies? When a business receives even one 1-star review online, it can lead to a 22% decrease in new business coming in. For the average

Leadership

Re-Focus Your Business Strategy to Finish 2020 Strong

COVID-19 set many businesses dramatically off course this year. Thanks to the pandemic, extra safety precautions, and a variety of other factors, many companies and business owners will have a hard timehitting their anticipated revenue goals they set at the beginning of the year. The key to getting your business

Hiring

How to Find the Best Candidates to Hire in the Restoration Industry

No matter what industry you’re working in, interviewing and finding candidates can be a relentlessly tricky process. Even if you’re able to make progress in this area, learning how to retain high-caliber staff can be just as difficult. Well, you’re not alone. In a 2019 study, 45%

Operations

Implement COVID-19 Disinfection Services Into Your Restoration Business

As COVID-19 cases continue to surge across the country, the need for disinfection services is at an all time high. Governments and business owners continue to look at the Restoration Industry to lead the charge in providing this service. While the opportunity for restoration business owners is great, they’re

Operations

How to Keep You, and Your Employees Safe in the Restoration Industry

As employees and business owners working in the restoration and construction industries, we are all well aware of the many dangers and risks associated with working on a job site. Priority number one for anyone working in this field is to make it home safe. As a result, it is

Sales

Improve Your Sales Team’s Performance in the Restoration Industry

Building up a solid foundation in sales within your business can mean the difference between sinking and swimming in the restoration industry. Supporting and encouraging the growth of your sales team can instantly take your business to the next level. This foundation starts right from the moment you hire a

Operations

How to Master Accounts Receivable in the Restoration Industry

As an employee or business owner working in the construction and restoration industry, one of the most common areas of struggle lies in accounts receivable. Holding the knowledge to run an effective accounts receivable program can allow your business to make strides ahead of the competition. After all, there is

Hiring

Creating Win-Wins: How to have more success with Sub-Contractors

As a business operating in the construction and restoration industry, working with sub-contractors is a daily routine. That’s why understanding how to effectively work with sub-contractors can give you and your business an advantage and ensure your brand is represented professionally to your clients. As business owners and employees

Sales

How to Improve Your Marketing and Generate New Leads in the Restoration Industry

When COVID-19 hit, one of the first expenses restoration businesses began questioning was their marketing spend. After all, in hard times, cash should be spent just on keeping the lights on, right?  It’s a difficult task to navigate, but arguably one of the most important things you can do

Leadership

How to Keep Restoration Leaders, CEOs & their Teams Healthy

Leadership, like countless other things, is impossible to master. Even the greatest leaders of our time are always looking for opportunities to learn and improve on their leadership skills - in fact, that's often what makes them such great leaders. Every situation requires unique action, tone, and energy in order

Leadership

Leading Your Team Through a Global Pandemic

Leading a company is no easy task, even during the best of times. Add a global pandemic to the mix, and all the sudden being a CEO and having to lead a team through unprecedented times becomes exhausting, stressful, and at best challenging. However, as one of our recent webinar

Operations

Maintaining Business Operations During a Pandemic

At the onset of 2020, the world was introduced to COVID-19, more commonly referred to as the coronavirus. It’s no secret that over the past few months, industries have been experiencing the immense shockwaves as a direct result of the virus. It has forced companies to adapt, change, and

Sales

Adapting Your Sales Team for COVID-19 in the Restoration Industry

Every industry was affected one way or another by COVID-19, but construction companies that leverage door-to-door sales have found themselves at a particular disadvantage when generating new leads to help stem their much needed cash flow issues during the pandemic.As a result of physical distancing measures rolled out all

Product Update

How to Build the Perfect Process on KnowHow

One of the best things you can give your employees is a clear roadmap to accomplishing their best work. Doing so gives you confidence that your team is working in the right direction, while also empowering them, knowing that they’re having a tangible impact in their jobs. This is