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Flooded basement of a home

The Best Flooding & Water Damage Templates for Restoration Pros

The restoration industry has a million different variables, and it’s impossible to be trained up on everything before the next flood comes in. Mike Tyson once said, "Everybody has a plan until they get punched in the face." That’s why KnowHow is sharing some of our top Water

KnowHow’s Magic Search: Revolutionizing On-the-Job Support

KnowHow’s Magic Search: Revolutionizing On-the-Job Support

Every restorer knows the frustration of being in the thick of a job and encountering a problem or question. It disrupts the workflow, often leading to a tedious search through binders, files, or manuals. And when answers aren't readily available, workers resort to calling their supervisors, which can halt productivity

3 construction workers smiling at the camera

How to Unlock New Opportunities and Growth Through a Multilingual Workforce

The labor force many of us grew up with is undergoing a significant evolution, and those in the restoration industry have a front-row seat. While the hard hats and tool belts are still there, the voices beneath those hats are increasingly diverse, speaking many languages other than English. During our

How to Hire and Train Your Way to a Delightful Customer Experience: Insights from Seaside Restoration

How to Hire and Train Your Way to a Delightful Customer Experience: Insights from Seaside Restoration

The restoration industry can be intense. It’s not uncommon, in the midst of a chaotic schedule for employees to run into conflict with each other, or feel underappreciated. Staff turnover is getting higher and higher in the restoration industry, and some leaders may have fallen into the belief that

How to Build a Culture of Empathy That Retains Restoration Employees

How to Build a Culture of Empathy That Retains Restoration Employees

Worker turnover in the restoration industry has reached unprecedented levels, making it more important than ever for companies to focus on creating a strong team culture that not only attracts but also retains top talent. In our book "Why Workers Quit," we interviewed 400 workers in the restoration industry and

A man sitting at a desk smiling and talking to somebody

Building a Recruitment Pipeline for Your Restoration Company

In the construction industry, and the restoration field specifically, turnover is a huge issue. Restoration workers quit for a variety of reasons - which we’ve gone over in more detail in this post - leaving managers in a seemingly constant state of hiring. Being understaffed can put strain on

FRSTeam Enhances Employee Onboarding, Training, and In-Field Support with KnowHow

FRSTeam Enhances Employee Onboarding, Training, and In-Field Support with KnowHow

Leading contents restoration services provider, FRSTeam, has adopted KnowHow to enhance onboarding, in-field support, and training initiatives across their network of over 50 locations across North America. FRSTeam specializes in restoring contents, electronics, textiles and other personal items damaged by smoke, fire, or water loss and is made up of

AdvantaClean Selects KnowHow to Revolutionize Training, Development & In-Field Support Across Franchise Network

AdvantaClean Selects KnowHow to Revolutionize Training, Development & In-Field Support Across Franchise Network

AdvantaClean, a leading provider of mold remediation, air duct cleaning, and water damage restoration services, has adopted the KnowHow platform to enhance onboarding, in-field support, and training initiatives across their franchise network. With over 70 franchise owners operating across 140 territories, AdvantaClean sought a centralized resource for their company playbook.

3 construction workers using a computer

Why Training Matters: Tackling the Restoration Industry's Project Manager Resource Disparity

Hey there! Following up on our last blog post, we continue to explore Project Management Resource Disparity in the restoration industry. In today’s post, we'll delve into the six consequences of not adequately training project managers and address the solution to the resource disparity. Not sure what the Project

Two restoration workers wearing orange PPE

Get Ahead of the Game: Recruiting Gen Z for Your Restoration Team

Are you tired of the never-ending hiring cycle? You know, the one where it feels like you're always on the lookout for fresh talent to join your restoration company? It can be a real headache trying to find the perfect fit, especially when your team is running thin. So maybe

2 factory workers pointing in the air

Elevating Restoration Experiences: Overcoming The Project Management Resource Disparity for Happier Customers

Introduction In a recent webinar, we discussed an interesting concept that we've been exploring called the Project Management Resource Disparity in the restoration industry. We believe this disparity has a significant impact on customer experience and customer reviews. In this blog post, we're going to take a closer look at

A father and his children walking into a home

The Power of Family in Business: ATI's Journey to Success

In today's blog article, we'll explore the inspiring story of ATI, the nation's largest family-operated disaster recovery services firm. Founded in 1989 by Gary Moore with just one van and three employees, ATI has since expanded to a remarkable 2000 employees and 60 locations across the country. The Moore family,

4 sets of hands making a circle

Boosting Community Involvement & Employee Loyalty: Lessons from Guarantee Restoration

In the most recent podcast episode of The Restoration Playbook Podcast, industry leader Guarantee Restoration, unpacked how their focus on community involvement has provided a huge boost to their employee loyalty. In a volatile industry with high turnover rates, the significance of this can't be understated. We wanted to dive

An estimator carries a clipboard on a jobsite.

The 6 Biggest Barriers in Hiring and Training New Estimators

The restoration industry is not opportunity restrained, it’s resource restrained. That means that more and more companies are on the hunt for talented estimators. But hiring and training new hires isn't a walk in the park in any industry, to say nothing about the complex and ever-changing restoration industry.

A restoration professional trains his team.

Mitigation Mondays: How to Train Your Restoration Team and Build a World-Class Workforce

As a restoration company owner, you know that employee development is essential for growth and success. But with the average worker tenure shorter than ever and the work getting more complex, how can you ensure your technicians are always up to speed? In a recent episode of the Restoration Playbook

The ROI of Investing In Your Staff, with Thomasville Restoration

Why is building a strong team culture so important? Well, according to our Why Workers Quit report, a strong team culture is one of the key factors that attract and retain workers in a company, particularly among office staff, millennials and Gen Z employees. Yet it’s easier said than

KnowHow's checklist for Average Water Tech Onboarding over 8 weeks.

Onboarding Featured

The True Cost of Bad Onboarding for Water Techs

So, you've hired a new water tech to help out with your restoration business. That's great news! But, do they know what they're doing? Do they have the skills and knowledge they need to get the job done right? If you're not providing comprehensive onboarding and training, the answer is

A restoration manager trains his water tech.

Onboarding Featured

Supercharging Your Water Tech Onboarding: 5 Key Steps to Success

When it comes to onboarding water technicians in the restoration industry, ensuring that your team members are fully equipped and confident in their abilities to perform their jobs is critical for success. This can be a challenge, particularly if the technician onboarding process is not standardized and does not effectively

A group of restoration workers with different roles.

Average Onboarding Timelines for Critical Restoration Roles

When it comes to hiring and onboarding staff in a restoration company, the speed in which a new team member goes from Day 1 to Productive can have huge consequences. The length of time it takes to bring new hires up to speed has a big impact on the overall

The silhouette of restoration workers on a roof.

4 Challenges That Restorers Continue to Face in 2023

From pandemics to recessions, and everything in between, the restoration industry has seemed particularly volatile over the last few years. Just as leaders begin to solve their latest set of challenges, new ones emerge. As we kick off the start of 2023, many leaders are wondering what obstacles (and opportunities)

Graphic announcing PSA and KnowHow's partnership.

KnowHow Partners with PSA to Drive Rapid Worker Onboarding & How-to Training!

KnowHow and PSA are thrilled to announce a first-of-a-kind partnership, bringing comprehensive ‘just-in-time’ online system training for all PSA-specific products to all existing and new KnowHow customers. As the leading software for onboarding and equipping workers in the restoration industry, KnowHow is making it even easier to discover how to

A distressed woman looking at a burned-down building.

Why Workers Quit

The Worst Parts About Working in Restoration, According to Restorers

Yes, you read that right. As one might guess, it’s not all friendly insurance adjusters and cleaning an already spotless home. Just like any job, there are ups and downs, things employees enjoy, and things they don’t. So what? Well, it’s critically important that senior leaders in

Why Restoration Workers Want to Work for You

Why Workers Quit

Why Restoration Workers Want to Work for You

One of the most common challenges restoration managers face is keeping talented staff. Too many senior leaders can tell horror stories of investing weeks or months into training and equipping their staff, only for them to flee for (seemingly) greener pastures shortly after. Not only does this wear on a

A hand writes down feedback on a notebook.

Why Workers Quit

Restoration Workers Top Complaints Against Management

Every one of us has had issues with managers at work, but there’s a large percentage of workers in the restoration industry that have serious problems with their manager. So serious, they’re willing to quit over it. We wanted to dive deeper into the problems workers had with

A restoration manager shakes hands with an applicant.

Why Workers Quit

Where Is Your Next Restoration Hire Working Right Now?

Restoration managers commonly ask themselves the question, “how am I going to attract top talent to my business?" But there’s an important question that precedes that, which is “where is that top talent working right now?” Think about it. Before you can pitch your business to your next all-star